Frequently Asked Questions

Broad Reach is an all‑in‑one operations platform built for training centres. It handles course scheduling, online booking, payments, client CRM, instructor management, certifications, email/SMS automation, reporting, and more — all from one dashboard.

For any training centre that runs courses, manages instructors, and books students — sailing schools, dive centres, flight schools, outdoor education providers, and more. If you train people, it’s built for you.

Yes. Those are generic booking platforms designed for tour operators and activities. Broad Reach is purpose‑built for structured training courses — with features like certification tracking, qualification pathways, resource management, instructor qualification monitoring, and multi‑day course scheduling that generic tools simply don't offer. See our full comparison →

Visit app.broadreachbookings.com/signup, enter your details and school information, and you'll be up and running in under 5 minutes. We include free onboarding to help you get set up.

Yes. There are no setup fees and signing up is completely free. You get full access to every feature from day one, and we include free onboarding to make sure you're set up for success. You only start paying when you process bookings through the platform. Learn more →

Yes. Broad Reach includes an Import Wizard that lets you upload students, courses, instructors, and bookings from CSV/Excel files. If you're migrating from another platform, we can help with the transition.

Most centres are fully set up in under an hour. Create your courses, add your instructors, configure your branding, and you're ready to accept bookings. Our setup guide walks you through every step.

Absolutely. You get branded public booking pages that show your courses, availability, and pricing. Students can browse, select a date, and pay — all without you lifting a finger. You can also embed a booking widget directly on your existing website.

Stripe (cards, Apple Pay, Google Pay), Nexi (European card processing), and Xero (for accounting/invoicing). We support deposits, full payments, surcharges, and refunds.

Yes — it's one of our core features. You can track student progression through qualification pathways (e.g. Competent Crew → Day Skipper → Coastal Skipper → Yachtmaster), record course completions, generate certificates, and monitor instructor qualifications and expiry dates.

Yes. You can create multi‑day courses with overnight stays, allocate cabins and berths, set per‑cabin pricing, and manage cabin capacity alongside course capacity. Perfect for live‑aboard Yachtmaster preps.

The platform includes a revenue dashboard, booking analytics, instructor utilisation tracking, email performance metrics, and client insights. Data can be exported to CSV/PDF. Xero integration provides full accounting reconciliation.

No monthly fees and no per‑booking caps. We charge 1.75% of bookings processed — that's it. Whether you process 10 bookings or 1,000, the rate stays the same. Payment processing fees (Stripe's standard rates) are charged by Stripe directly — we don't add anything on top.

Upgrade, downgrade, or cancel at any time. Changes take effect on your next billing cycle. No cancellation fees, no lock‑in contracts.

Yes — save 20% by paying annually. See our pricing page for details.

Absolutely. We use SSL encryption for all connections, passwords are hashed with bcrypt, and your data is stored in isolated multi‑tenant databases. Daily backups are automatic. We follow GDPR best practices including consent tracking, data export, and right‑to‑deletion tools.

Yes. You own your data. Export clients, bookings, invoices, and reports at any time in CSV or PDF format. If you ever decide to leave, we'll help you migrate everything out.

Yes. The platform includes built‑in GDPR tools: consent tracking, marketing preference management, data subject access request handling, data deletion tools, and audit logging. We also offer an unsubscribe link for marketing emails and SMS opt‑out management.