Can customers book and pay on our own website?
Yes. You embed a widget with a snippet of code and the whole booking happens inline on your site — dates, ticket types, guest details and payment by card, Apple Pay or Google Pay through Stripe. Your customer never gets handed off to another brand.
Can one departure sell different ticket prices?
Yes. Set up your ticket types as a grid — adult, child, infant down one side, and what they’re buying across the top, such as the trip on its own or the trip with lunch — then price every cell. All ticket types draw from the same pool of seats on the departure, and each one carries the number of seats it actually takes, so an infant on a lap doesn’t consume one. There’s also a flat party-price model if you’d rather charge per boatload than per head.
Does it handle repeating departures and seasons?
Yes. Set a recurrence — daily, weekly, monthly, with as many departure times per day as you need — and the dates generate themselves. On top of that you can add a season so it only sells during your operating months, closure periods, and one-off extra dates outside the usual pattern.
How do guests check in on the day?
Their confirmation email carries a QR code. Your staff open the check-in screen on a phone or tablet, scan it, and the guest’s whole party appears — one tap checks them all in. You can also just find the party by name. If someone booked several seats without naming everyone, you can add those names at the desk and send the waiver straight to them.
Can we take waivers for activity bookings?
Yes. Attach a waiver template to any departure and it’s signed digitally with a full audit trail. Where a booking has seats that were never named, every guest in the party is sent their own signing link rather than the lead booker being asked to sign for everyone.
Can we sell the whole boat or venue to one group?
Yes. Mark a departure as private hire and the first booking takes the entire slot, so the remaining seats stop being offered publicly.
Do you connect to OTAs like Viator or GetYourGuide?
No, and that’s deliberate rather than a gap we’re rushing to close. There’s no channel manager or OTA sync, so if a large share of your bookings arrive through the marketplaces you’d keep managing those where you manage them now, and use Broad Reach for everything that comes to you directly. We’d rather be very good at making your own website convert than average at syncing inventory to the people charging you 20%. If most of your volume has to stay on the OTAs, say so on the call — we’ll tell you honestly whether this is worth your time yet.
Will this actually increase our direct bookings?
On its own, no — software doesn’t create demand. What it does is remove the reasons people bounce, and then show you the ones that are left. Bookings happen inline on your own page instead of on someone else’s, your prices aren’t undercut by a marketplace, and the funnel tells you how many people opened the widget versus how many finished. Operators who grow direct do it by fixing what that funnel shows them, season after season. We give you the instrument and the shopfront; the traffic is still your job.
What does it cost?
1.75% platform fee on bookings. No monthly fees, no per-booking caps, and nothing added to your customer’s total at checkout. Free in months you take no bookings. Full pricing here.
We run courses as well as trips. Does that work?
That’s the case Broad Reach was built for. Courses with certification pathways and skill sign-offs, and departures with ticket types and manifests, run side by side on one calendar sharing the same boats and staff. Dive centres are the clearest example.